1. Delivery & Product Handling
We take special care to ensure that our products are delivered under the appropriate conditions. Orders are shipped using cold shipping to help maintain product quality throughout the delivery process.
Estimated delivery times may vary depending on the delivery location and other circumstances, but orders should not exceed 6 days.
Please note that delays resulting from third-party couriers, customs, or circumstances beyond our control are not the responsibility of the company.
2. Returns & Order Issues
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the product must remain in its original condition, unused, unopened, and with its original packaging.
Returns are also accepted when there is a product defect or an issue with the order, such as receiving the wrong or damaged product. Our customer service team will review the issue and assist you accordingly.
3. Orders & Availability
Placing an order does not guarantee its acceptance. All orders are subject to product availability and confirmation of the final price.
In certain situations, including stock shortages, incorrect pricing, or other unforeseen circumstances, we may need to cancel or decline an order. If this occurs, the customer will be informed accordingly.
4. Refunds
Once a return has been approved, the refund will be processed through the same payment method used for the original purchase, whether the payment was made by cash or card.
The refunded amount will correspond to the amount stated in the original order, in accordance with the applicable return conditions.